Shipping Policy

Respora is a small independent brand. We do not offer guaranteed two-day or three-day delivery.

Please review the estimated timelines below before ordering. Do not place an order if you need the product by a specific date.

Order Processing

Orders normally require 2–5 business days to process before shipment.

Processing times are separate from shipping times. Business days do not include weekends or U.S. holidays.

Orders may take longer to process during product launches, sales, holidays, inventory transfers, periods of unusually high demand, or circumstances outside our reasonable control.

Once an order has entered processing or fulfillment, we may be unable to cancel it, change the products, or update its shipping address.

Estimated Shipping Time

After an order ships, estimated delivery is generally 7–15 business days.

These timelines are estimates, not guarantees. Some orders may arrive sooner, while others may take longer because of carrier delays, customs processing, weather, regional delivery conditions, address issues, or other circumstances outside our control.

Please allow up to 20 business days after shipment before contacting us about a delayed order.

Fulfillment Locations

Orders may be processed or shipped through domestic or international fulfillment and logistics partners. As a result, tracking may show that your package originated or passed through a location outside the United States.

The fulfillment location shown in tracking does not necessarily represent Respora’s business address or customer service location.

Tracking Information

When available, tracking information will be emailed after your order ships. Tracking may take several business days to begin showing movement after the shipping label is created.

A lack of immediate tracking updates does not necessarily mean that the package has not been transferred to the carrier.

Customers are responsible for monitoring their tracking information and contacting the carrier or Respora promptly if a delivery issue occurs.

Shipping Delays

Delivery dates shown at checkout, in tracking systems, or in customer communications are estimates only. We are not responsible for carrier delays or for losses caused solely by delays outside our reasonable control.

If we cannot ship your order within the time stated in this policy, we may contact you to obtain your agreement to a revised shipping date or provide the option to cancel the unshipped order for a refund, as required by applicable law.

We do not provide refunds solely because a package arrives later than its estimated delivery date after it has been shipped, except where required by law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Respora is not responsible for orders delayed, returned, misdelivered, or lost because the customer supplied:

• An incorrect street address

• An incorrect apartment or unit number

• An incorrect ZIP code

• An incomplete address

• An old or inaccessible address

If a package is returned because of an address issue, refusal, failed delivery attempt, or failure to collect the package, we may require payment of an additional shipping fee before resending it.

Shipping charges for returned, refused, or unclaimed packages are non-refundable except where required by law.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, first:

1. Check around the delivery location.

2. Ask other household members.

3. Check with neighbours, building staff, or the front desk.

4. Allow two additional business days, as carriers sometimes mark packages delivered shortly before final delivery.

5. Contact the shipping carrier directly.

After completing these steps, contact us with your order number.

Packages marked as delivered by the carrier are not automatically eligible for replacement or refund. We will review each report individually and may request additional information, a carrier claim, or other supporting documentation.

Respora is not responsible for theft or loss occurring after confirmed delivery.

Lost Packages

A package may be considered lost when tracking has shown no meaningful movement for an extended period or when the carrier confirms that it cannot be located.

Contact us if your order has not arrived after the applicable delivery period. We may need time to investigate with the carrier before approving a replacement or refund.

Any replacement or refund will depend on the results of the investigation, the shipping circumstances, applicable carrier coverage, and applicable law.

Damaged Packages or Incorrect Orders

Report damaged, missing, or incorrect products within seven days of delivery.

Include:

• Your order number

• A description of the issue

• A photo of the shipping label

• Photos of the outer packaging

• Photos of the affected products

Keep all products and packaging until your request has been reviewed. We may provide a replacement or refund after verifying the issue.

Minor cosmetic damage to external shipping packaging that does not affect the safety, seal, or usability of the product does not qualify for replacement or refund.

Refused and Unclaimed Packages

Refusing delivery does not cancel an order or create an automatic right to a refund.

Packages that are refused, abandoned, unclaimed, or returned without authorization remain subject to our Return and Refund Policy. Original shipping charges are non-refundable, and additional return or reshipping costs may be deducted from any refund approved by Respora, except where prohibited by law.

Separate Shipments

Items from the same order may occasionally arrive in separate packages. Receiving only part of an order does not necessarily mean that products are missing.

Separate tracking information may be provided for each shipment.